Senior Technical Implementation Lead - Payments

JPMorganChase; Tempe (AZ); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive total rewards package

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Technical Implementation Analyst II to guide merchants through design, certification, and integration with our payment platforms. You will work across clients, partners, and vendors to enable secure credit card processing and successful conversions.

You’ll lead certification testing, resolve complex issues, and function as a technical resource on major onboarding projects, contributing to scalable product implementations.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 5+ years of technical experience within the credit card payment processing industry, including networking, technical support, QA, sales engineering, or analysis.
• 4+ years with connectivity technologies such as MPLS, VPNs, and internet-based connectivity.
• 4+ years with protocols including TCP/IP, secure file transfer, and HTTPS.
• 4+ years reading and interpreting technical product specifications for transaction and file-based integrations.
• 5+ years diagnosing complex issues across applications, data messages, and network connectivity.
• Prior experience with certification or testing processes in payments or technology implementations.

Responsibilities

• Consult with merchants to design technical payment integrations aligned to supported connectivity, protocols, formats, and product functionality.
• Lead clients through certification testing, analyze data, publish results, and coordinate fixes for sign-off.
• Serve as the primary technical resource for Core and Integrator client cases, providing guidance and hands-on support.
• Direct technical conversions from current processing environments to Chase platforms for new and existing clients.
• Facilitate technical conference calls with clients, integrators, resellers, and hardware vendors to resolve issues.
• Represent Technical Implementations on cross-functional project teams to support new product development or process improvements.
• Train analysts and guide colleagues on certification processes; act as lead consultant on technical consultations.
• Analyze and troubleshoot complex application, data message, and network connectivity issues to drive timely resolution.
• Identify risks for clients and the firm, propose mitigation strategies, and prioritize work with minimal supervision.
• Create documentation and proactively follow up to ensure a seamless onboarding experience.

Skills

Payment certifications

Networking

TCP/IP

Security protocols

Issue diagnosis

Technical consultation

Education

Bachelor's degree in Computer Science or related field

Tools

Chase Tandem OS

Job description

JPMorganChase is seeking a Technical Implementation Analyst II to guide merchants through design, certification, and integration with our payment platforms. You will work across clients, partners, and vendors to enable secure credit card processing and successful conversions.

You’ll lead certification testing, resolve complex issues, and function as a technical resource on major onboarding projects, contributing to scalable product implementations.