Senior Implementation Manager - Client Onboarding & Strategy

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a seasoned professional to lead client onboarding and the execution of strategic initiatives for the Chase platform.

You will own the implementation process and training for assigned clients, coordinating with Relationship Management, Sales, Service, Operations, and Product Management. You will drive improvements using design thinking, manage timelines and dependencies, and ensure policy and anti-fraud standards are upheld.

Qualifications

• 3+ years of experience in managing and executing strategic initiatives in a professional field.
• Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms.
• Technical project management experience in a dynamic client-facing environment.
• Strong communication skills with the ability to partner and influence others towards a common goal.
• Proficiency in data and tech literacy, with a willingness to understand and implement innovation and design thinking techniques.
• Experience in managing client and internal partner expectations, establishing timelines, and managing dependencies.
• Comfort in using technology such as Microsoft Office tools, WebEx, and other collaboration tools for enhanced client discussions.
• Demonstrated ability to build and maintain strong relationships with key partners.
• Experience in coaching or mentoring team members and managing conflict effectively.
• Strategic thinking with the ability to adapt to change.
• Adherence to policy and procedures, meeting or exceeding established Service Level Agreements (SLA).

Responsibilities

• Lead the execution of strategic initiatives for client onboarding to Chase platform.
• Own the product implementation process and training experience for assigned clients.
• Meet and connect with clients and internal stakeholders through Zoom, Email, and other collaborative technologies.
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
• Drive continuous improvement of our operating platform using innovation and design thinking techniques to enhance efficiency and resilience.
• Implement mixed payable solutions and support clients with technical specifications for treasury services.
• Manage client and partner expectations by establishing timelines and dependencies.
• Demonstrate creative problem-solving skills and take ownership of issues when they arise.
• Ensure adherence to policy and procedures, maintaining high standards of anti-fraud awareness.
• Collaborate with a diverse and innovative global team, contributing to a culture of inclusion and growth.
• Participate in Business Resource Groups to engage with colleagues on topics such as ethnicity, gender, and more.
• Some travel required (10%) to visit clients and internal partners.
• This role is not eligible for employer immigration sponsorship.

Skills

Project management

Client onboarding

Stakeholder management

Communication

Technical literacy

Design thinking

Policy compliance

Education

Bachelor's degree

Job description

JPMorgan Chase & Co. in Chicago seeks a seasoned professional to lead client onboarding and the execution of strategic initiatives for the Chase platform.

You will own the implementation process and training for assigned clients, coordinating with Relationship Management, Sales, Service, Operations, and Product Management. You will drive improvements using design thinking, manage timelines and dependencies, and ensure policy and anti-fraud standards are upheld.