Remote Provider Implementation Lead

OfficeAlly Inc.; Nashville (TN); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Performance-based bonuses

Remote-friendly culture

Job summary

Office Ally seeks an Implementation Manager - Client Services to lead provider-facing implementations from handoff to production go-live. This role is remote within the United States and serves as the coordination hub between clients and internal teams to ensure requirements are defined, configured, tested, and delivered on time.

The ideal candidate is highly organized, client-focused, and capable of managing multiple projects in a fast-paced healthcare tech environment, with strong

Qualifications

• Experience leading client implementations and onboarding.
• Strong project management and ability to manage multiple projects.
• Excellent written and verbal communication with technical and non-technical stakeholders.
• Proactive in driving projects and coordinating resources.
• Analytical mindset with attention to detail.
• Experience collaborating with product, engineering, sales, and support.
• Ability to learn technical workflows and healthcare tech concepts.
• Capable of thriving in a fast-paced environment.

Responsibilities

• Own provider implementations from handoff through testing, production readiness, go-live, and transition to ongoing support.
• Serve as the primary implementation contact for assigned clients, providing clear communication regarding requirements, timelines, dependencies, risks, and next steps.
• Gather, document, and validate business and technical requirements to ensure implementation expectations are clearly understood by both the client and internal teams.
• Coordinate configuration, connectivity, file setup, testing, and other technical implementation activities with appropriate internal resources.
• Develop and manage implementation plans, milestones, action items, risks, and dependencies across multiple concurrent projects.
• Lead client and internal implementation meetings and ensure decisions, requirements, and follow-up items are documented and completed.
• Coordinate and support user acceptance testing, troubleshoot implementation issues, and work with technical teams to drive issues through resolution.
• Identify potential implementation risks or delays early and elevate appropriately to protect committed client timelines.
• Partner closely with Sales and Account Management to support the successful onboarding of new business and ensure a smooth transition from sales through implementation.
• Collaborate with Product, Engineering, Operations, Support, and other teams to resolve gaps and continuously improve the provider implementation process.
• Maintain accurate implementation documentation and provide visibility into project status, risks, and upcoming go-lives.
• Support continued growth by helping scale implementation processes while maintaining quality and client experience.

Skills

Project management

Client communication

Cross-functional

Organizational skills

Problem-solving

Technical understanding

Job description

Office Ally seeks an Implementation Manager - Client Services to lead provider-facing implementations from handoff to production go-live. This role is remote within the United States and serves as the coordination hub between clients and internal teams to ensure requirements are defined, configured, tested, and delivered on time.

The ideal candidate is highly organized, client-focused, and capable of managing multiple projects in a fast-paced healthcare tech environment, with strong