Client-Focused Teller & Financial Wellness Advocate

KeyBank; Mayfield Heights (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank is seeking a friendly and detail-oriented Teller to serve clients in-person at our Mayfield Heights branch. You will handle routine transactions, explain banking products, and ensure accuracy and compliance while maintaining a high level of client service.

As a Teller, you’ll identify opportunities to assist clients with their financial goals and smoothly transition them to a Banker for deeper planning, all while following security procedures and balancing cash at the end of each shift.

Qualifications

• High School Diploma, GED, or equivalent business experience (required).
• Experience in a client service role (required).
• Experience in cash handling (required).
• Basic computer proficiency with Windows and calculator (required).

Responsibilities

• Provide excellent in-person client service by welcoming clients and assisting with transactions.
• Identify and resolve client servicing issues, escalating when needed.
• Transition clients to a Banker for deeper financial wellness conversations.
• Balance cash drawer and follow compliance, audit, and security procedures.
• Attend morning huddles and end-of-day debriefs.
• Other duties as assigned by management.

Skills

Client service

Cash handling

Windows PC basics

Education

High School Diploma, GED, or equivalent business experience

Tools

Calculator

Job description

KeyBank is seeking a friendly and detail-oriented Teller to serve clients in-person at our Mayfield Heights branch. You will handle routine transactions, explain banking products, and ensure accuracy and compliance while maintaining a high level of client service.

As a Teller, you’ll identify opportunities to assist clients with their financial goals and smoothly transition them to a Banker for deeper planning, all while following security procedures and balancing cash at the end of each shift.