In-Branch Teller & Financial Wellness Advisor

KeyBank; Highland Heights (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank in Highland Heights is seeking a friendly Teller to deliver exceptional in-person client experiences. You will handle account transactions, explain banking products, and guide clients toward a banker for deeper financial wellness discussions.

We value accuracy, integrity, and teamwork. You’ll balance cash drawers, follow security procedures, and support Saturdays. Previous cash handling and client service are preferred; Notary license is a plus.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience in cash handling.
• Familiarity with Windows-based PC systems.
• Notary License preferred.

Responsibilities

• Provide excellent in-person client service and handle teller transactions.
• Identify and resolve client servicing issues, escalate as needed.
• Refer clients to bankers for deeper financial wellness conversations.
• Balance cash drawer according to guidelines, and follow security procedures.
• Follow banking regulations and maintain accurate records.
• Work Saturdays as directed by management.

Skills

Client service

Cash handling

PC skills

Sales & service

Financial wellness

Education

High School Diploma/GED

Job description

KeyBank in Highland Heights is seeking a friendly Teller to deliver exceptional in-person client experiences. You will handle account transactions, explain banking products, and guide clients toward a banker for deeper financial wellness discussions.

We value accuracy, integrity, and teamwork. You’ll balance cash drawers, follow security procedures, and support Saturdays. Previous cash handling and client service are preferred; Notary license is a plus.