Client-Focused Teller & CSR: Elevate Banking Experience

Fifth Third

Delta Charter Township (MI)

On-site

USD 32,000 - 42,000

Full time

6 days ago

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Job summary

Fifth Third Bank is hiring a Customer Service Representative/T Teller in the Lansing region. The role focuses on delivering exceptional customer service, handling cash accurately, and guiding customers to the right banking solutions.

You will follow bank policies, protect customer data, and refer complex needs to bankers and partners. Based in Lansing, MI, this full-time position offers the bank's comprehensive benefits and requires flexibility in scheduling.

Qualifications

High school diploma or GED required.
Extensive cash handling experience.
Customer-facing role with public interaction.
Ability to adhere to dress code guidelines.
Strong knowledge of retail policies and procedures.
Able to take initiative and use sound judgment.
Demonstrates core values: teamwork, accountability, integrity.
Flexible scheduling required.

Responsibilities

Provide excellent customer service in all interactions and refer to appropriate partners.
Support risk management by following policies and reporting concerns.
Build trust and maintain confidentiality in customer matters.
Assist customers with questions and follow up with solutions.
Handle referrals to bankers and partners for consultative conversations.
Maintain knowledge of bank policies and center procedures.
Collaborate across financial centers to ensure consistency.