Client-Focused Tech Support & Web App Expert

TEAMSOS; Loomis (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

TEAMSOS is seeking a Technical Support Specialist to provide first-line assistance for client inquiries, including help desk calls and emails, ticket creation, and remote support. The role emphasizes troubleshooting, client education, and proactive communication, with flexibility in work schedule.

The candidate will handle desktop hardware/software issues, web app support, and SLA-guided ticket management while collaborating with the team to improve processes and deliver high-quality service.

Qualifications

• 4+ years in a helpdesk or technical support role.
• 2+ years in Windows desktop support.
• 2+ years troubleshooting hardware, preferably in a POS environment.
• Strong customer service skills with professional communication.
• Familiarity with office automation products, remote control, and monitoring platforms.
• Strong knowledge of Windows 11 usage and troubleshooting.
• Experience with support ticket systems, documentation, and escalation processes.

Responsibilities

• Serve as the initial point of contact for all help desk inquiries.
• Log all requests accurately, creating tickets in the help desk system promptly.
• Manage and monitor open ticket queues, ensuring timely updates and resolution.
• Escalate complex issues to higher-level engineers when necessary.
• Provide consistent, clear, and frequent client communication regarding ticket status and resolutions.
• Proactively monitor systems and dispatch on-site technicians as required.
• Diagnose and resolve basic technical issues related to desktop applications, hardware, peripherals, mobile devices, and web applications.

Skills

Helpdesk experience

Windows desktop support

Customer service

Remote support

Ticketing systems

Hardware troubleshooting

Windows 11

POS environment

Remote control

Monitoring tools

Tools

Help Desk Software

Remote Control

Monitoring Tools

Job description

TEAMSOS is seeking a Technical Support Specialist to provide first-line assistance for client inquiries, including help desk calls and emails, ticket creation, and remote support. The role emphasizes troubleshooting, client education, and proactive communication, with flexibility in work schedule.

The candidate will handle desktop hardware/software issues, web app support, and SLA-guided ticket management while collaborating with the team to improve processes and deliver high-quality service.