Tech Support Specialist: Own End-to-End Client Solutions

S1 Technology LLC; Baton Rouge (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

S1 Technology is seeking a Technical Support Specialist to own client issues from first contact through resolution. This role is ideal for someone who enjoys troubleshooting, talking with end users, and helping businesses use technology to its full potential.

You will respond to support requests, troubleshoot workloads across MS365, Windows Server, and networking, and maintain clear ticket notes while managing expectations with clients.

Qualifications

• Experience in supporting end-users in a fast-paced service desk or similar role where you owned issues, not just routed them.
• Extensive experience supporting Microsoft 365 Administration (SharePoint, Teams, and related services) and Windows Server Administration.
• Solid understanding of basic networking concepts and troubleshooting.
• Experience supporting end users in an MSP or client-facing IT setting with multiple tickets or projects.

Responsibilities

• Respond to client support requests by phone, email, and remote tools and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi‑Fi, and VLANs in client environments.
• Own client tickets from beginning to end with escalated support from your team when needed to ensure resolution.
• Keep clear notes in tickets, manage your queue, and communicate timelines so clients know what to expect.

Skills

Client support

Microsoft 365 Administration

Windows Server Administration

Basic networking

PC hardware/software troubleshooting

Clear communication

Job description

S1 Technology is seeking a Technical Support Specialist to own client issues from first contact through resolution. This role is ideal for someone who enjoys troubleshooting, talking with end users, and helping businesses use technology to its full potential.

You will respond to support requests, troubleshoot workloads across MS365, Windows Server, and networking, and maintain clear ticket notes while managing expectations with clients.