Remote Client Success & Support Specialist

Aptask; Monmouth (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and company holidays

Retirement savings benefits

Remote work flexibility

Professional development and learning

Job summary

ApTask is seeking a Client Support Specialist to provide professional, responsive support to clients and internal teams throughout the service lifecycle. This role is ideal for a highly organized customer service professional who communicates clearly, follows through on commitments, and can manage multiple priorities in a fast paced remote environment.

The Client Support Specialist will respond to client inquiries, coordinate requests, maintain accurate records, assist with issue resolution, and

Qualifications

• 1+ year of experience in customer service, client support, operations, or a related field.

Responsibilities

• Serve as a primary point of contact for routine client questions, requests, and service-related inquiries.
• Respond promptly and professionally through email, phone, and other approved channels.
• Track client requests and follow up to ensure timely resolution.
• Coordinate with recruiting, operations, HR, payroll, and other internal teams as needed.
• Maintain accurate client, candidate, and service records in company systems.
• Assist with onboarding, documentation, status updates, and administrative processes.
• Identify recurring issues and elevate complex or sensitive matters appropriately.
• Communicate timelines, next steps, and outstanding requirements clearly.
• Protect confidential client, employee, and business information.
• Contribute ideas to improve service quality and client satisfaction.
• Perform other duties related to client support and operations as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Remote work

Microsoft Office

Tools

Microsoft Office

Job description

ApTask is seeking a Client Support Specialist to provide professional, responsive support to clients and internal teams throughout the service lifecycle. This role is ideal for a highly organized customer service professional who communicates clearly, follows through on commitments, and can manage multiple priorities in a fast paced remote environment.

The Client Support Specialist will respond to client inquiries, coordinate requests, maintain accurate records, assist with issue resolution, and