Client Experience & Support Coordinator

Systems Engineering, Inc; Portland (ME); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) matching contributions

Short-Term Incentive Plan (STIP)

Medical, dental, life, disability

Paid Time Off 17 days + holidays

Parental leave

Wellness programs

Professional development

Business casual attire

Job summary

Systems Engineering, Inc. seeks a Client Support Coordinator in Portland, ME to be the friendly first contact for clients, triage requests, and route needs to the right teams.

You will collaborate with technical teams, gain exposure to various technologies, and help keep support moving smoothly. The ideal candidate has 2+ years in client support, strong communication skills, and comfort with CRM/ticketing tools.

Qualifications

• 2+ years in client support or a related role.
• Strong written and verbal communication skills.
• Calm, organized, and able to juggle multiple requests.
• Experience with CRM or ticketing systems is a plus.
• Proficiency with Outlook, Word, and Excel.

Responsibilities

• Serve as the first point of contact for client inquiries by phone and email.
• Triage and track service requests to prevent items from slipping through the cracks.
• Coordinate with internal technical teams to match needs with resources.
• Lead daily team huddles to align support efforts.
• Build strong client relationships through clear communication and follow-through.
• Identify opportunities to improve processes and the client experience.

Skills

Client communication

Multitasking

Problem solving

CRM experience

Tools

CRM systems

Ticketing tools

MS Office

Job description

Systems Engineering, Inc. seeks a Client Support Coordinator in Portland, ME to be the friendly first contact for clients, triage requests, and route needs to the right teams.

You will collaborate with technical teams, gain exposure to various technologies, and help keep support moving smoothly. The ideal candidate has 2+ years in client support, strong communication skills, and comfort with CRM/ticketing tools.