Client-Focused Systems Engineer – MSP IT Operations

Industry Analysts, Inc.; Bolingbrook, Northern (IL, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Professional development opportunities

On-call rotation compensation

Job summary

Impact Networking seeks a TOC Systems Engineer to join its Managed IT group. The role supports server, storage, workstation, cloud, and application environments, handling incidents, changes, and requests with end users, internal teams, and vendors to restore service.

The ideal candidate will assist with monitoring, troubleshooting, and maintaining critical systems, while documenting procedures and improving engineering skills under senior guidance.

Qualifications

• Minimum of 2 years of experience in IT support, help desk, systems administration, or technical operations.
• Foundational operational support experience and developing technical troubleshooting skills.
• Foundational knowledge of virtualization, server administration, cloud technologies, endpoint support, and networking concepts.
• Working knowledge of Windows Server, VMware/ESXi, Active Directory, DNS, and routing; Microsoft Azure and Microsoft 365; Azure Virtual Desktop concepts; Datto backups; monitoring and remote management tools.
• ITIL familiarity is a plus; CompTIA certifications listed are desirable.

Responsibilities

• Provide world-class customer support and technical assistance for Impact Networking customer environments.
• Handle server, workstation, application, backup, monitoring, and cloud-related incidents, change orders, and service requests; restore service and document work.
• Monitor customer and core infrastructure; learn alert platforms; follow troubleshooting steps; escalate complex issues.
• Respect escalation procedures; keep customers informed with clear status updates and empathetic communication.
• Document technical work and time in HaloPSA; maintain thorough evidence of troubleshooting.

Skills

Strong communication skills

Customer-service focus

Time-management

Organization

Writing

Verbal communication

Ability to work with customers

Ability to manage multiple priorities

Education

Bachelor’s degree in Business Management, Computer Science, Information Technology, or equivalent

Tools

HaloPSA

N-able RMM

Datto

Active Directory

Job description

Impact Networking seeks a TOC Systems Engineer to join its Managed IT group. The role supports server, storage, workstation, cloud, and application environments, handling incidents, changes, and requests with end users, internal teams, and vendors to restore service.

The ideal candidate will assist with monitoring, troubleshooting, and maintaining critical systems, while documenting procedures and improving engineering skills under senior guidance.