Client-Focused Service & Warranty Coordinator

Vivant Consultants; New Jersey; Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Vivant Consultants in New Jersey is seeking a highly organized Project Coordinator to manage service orders, warranty claims, and manufacturer communications. You will coordinate with clients, project managers, installers, and technicians to ensure a seamless service experience and timely resolutions.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks across departments.

Qualifikationen

• Associate degree or higher preferred, or equivalent relevant experience.
• Experience in customer service, account coordination, warranty administration, or service operations within the commercial interiors sector.
• Excellent organizational, multitasking, and problem-solving skills.
• Strong attention to detail and accurate documentation practices.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel and spreadsheet management.
• Ability to collaborate across departments and manage multiple priorities.
• Experience with CORE software is a plus.
• Active LinkedIn account.

Aufgaben

• Coordinate with clients, project managers, installers, technicians, and manufacturers to resolve service issues, product concerns, and discrepancies.
• Process purchase orders for replacement products and parts associated with service orders.
• Review receiving logs, work order notes, and punch lists to support timely issue resolution.
• Track outstanding punch list items and provide updates through final resolution.
• Submit and manage warranty, shortage, and freight claims through manufacturer and vendor portals.
• Inspect damaged or defective products and coordinate corrective actions, claims, and returns.
• Prepare labor quotes and estimates for manufacturer approval.
• Support the sales team with documentation and information for chargeable service orders.
• Respond promptly to customer inquiries regarding service and warranty repairs via phone and email.
• Assist with manufacturer product recalls and other service-related communications.

Kenntnisse

Organizational skills

Multitasking

Problem-solving

Attention to detail

Documentation

Written communication

Verbal communication

Excel

Cross-department collaboration

Ausbildung

Associate degree or higher

Tools

CORE software

Microsoft Office

Jobbeschreibung

Vivant Consultants in New Jersey is seeking a highly organized Project Coordinator to manage service orders, warranty claims, and manufacturer communications. You will coordinate with clients, project managers, installers, and technicians to ensure a seamless service experience and timely resolutions.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks across departments.