Warranty & Service Coordinator — Customer Experience Lead

Blast Cleaning Technologies, Inc.; West Allis (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Blast Cleaning Technologies, Inc. is seeking a Warranty & Service Coordinator to centralize warranty claims, service requests, and post-installation support.

You will collaborate with Service, Project Management, Sales, Customer Service, Engineering, Manufacturing, and Parts teams to ensure issues are addressed promptly and documented accurately. Responsibilities include administering warranty claims, coordinating scheduling, preparing service quotations, and tracking metrics to improve service

Qualifications

• Associate's degree in Business, Operations, Customer Service, or a related field; equivalent experience considered.
• 2–5 years in customer support, service coordination, warranty administration, or a related role.
• Technical background preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office and ERP/CRM systems.
• Ability to work effectively in a cross-functional manufacturing environment.
• Customer-focused mindset with strong attention to detail and service.

Responsibilities

• Coordinate warranty claims from initiation through resolution with cross-functional teams.
• Support service scheduling by coordinating technician availability and priorities.
• Maintain service records, work orders, and customer communications.
• Serve as primary communication link between customers and the Service team.
• Prepare and coordinate service quotations for repairs and maintenance.
• Track warranty metrics and identify trends for improvement.
• Administer and track RMAs, replacements, and returned components.
• Maintain documentation and reporting within ERP and CRM.

Skills

Customer service

Organization

Communication

Problem-solving

Multitasking

Education

Associate's degree or equivalent

Tools

MS Office

ERP/CRM systems

Job description

Blast Cleaning Technologies, Inc. is seeking a Warranty & Service Coordinator to centralize warranty claims, service requests, and post-installation support.

You will collaborate with Service, Project Management, Sales, Customer Service, Engineering, Manufacturing, and Parts teams to ensure issues are addressed promptly and documented accurately. Responsibilities include administering warranty claims, coordinating scheduling, preparing service quotations, and tracking metrics to improve service