Service & Warranty Coordinator — Growth Path

Deep End Talent Strategies, LLC; Zionsville (IN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Leadership training

Growth opportunities

Wellness stipend

Paid leave

SIMPLE IRA with 3% company match

Phone stipend

Costco membership

Financial advisor service

Purchase of product at cost

Employee appreciation events

Job summary

Intelligent Living Solutions is seeking a Service Coordinator to manage service and warranty support for our residential and commercial clients. This role focuses on coordinating service calls, renewals of client service plans, and providing timely, professional client communications.

You will schedule service, track tickets, assist with installations when possible, and work with the Operations team. A minimum of 2 years in customer service or scheduling is required, with knowledge of smart home

Qualifications

• 2+ years in customer service, scheduling, or dispatch in a service/technical field.
• Knowledge of smart home automation, AV, access control.
• Strong communication and organizational skills; client-focused.
• Proficiency with MacOS or Windows software.

Responsibilities

• Schedule and coordinate service and warranty calls for existing clients.
• Communicate with clients via phone and email to understand service needs and set expectations for resolution.
• Track and manage open service tickets and warranty claims through to completion.
• Manage client service plans, including enrollments, renewals, and visits.
• Maintain accurate records of service history, warranty terms, and client communications.
• Coordinate with Purchasing and Inventory to ensure correct parts for each service call.
• Follow up with clients after service visits to confirm satisfaction and resolve issues.
• Identify recurring service issues and report to Director of Operations.
• Assist with project installation scheduling and support when call volume allows.

Skills

Smart home automation

AV systems

Access control

Communication skills

Organizational skills

Multi-tasking

MacOS & Windows

Driver's license

Tools

MacOS

Windows

Job description

Intelligent Living Solutions is seeking a Service Coordinator to manage service and warranty support for our residential and commercial clients. This role focuses on coordinating service calls, renewals of client service plans, and providing timely, professional client communications.

You will schedule service, track tickets, assist with installations when possible, and work with the Operations team. A minimum of 2 years in customer service or scheduling is required, with knowledge of smart home