Warranty & Service Delivery Specialist

Blast Cleaning Technologies, Inc.; West Allis (WI); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Blast Cleaning Technologies, Inc. in Wisconsin is seeking a Warranty & Service Coordinator to unite warranty claims, service requests, and post-install support with multiple teams. You will ensure timely communication and accurate documentation to deliver excellent customer service.

In this role you’ll manage claim administration, assist with field scheduling, track costs, and maintain records in ERP/CRM while supporting project transitions and service quotations.

Qualifications

• Strong organizational, multitasking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Customer-focused mindset with attention to detail and service quality.
• Proficiency with Microsoft Office and ERP/CRM systems is preferred.
• Ability to work effectively in a cross-functional manufacturing environment.

Responsabilités

• Coordinate warranty claims from initiation through resolution with documentation and customer communication.
• Support service scheduling, dispatch, and cross-functional communication.
• Maintain warranty metrics and track related labor, travel, and parts costs.
• Coordinate quotes for repairs, field service visits, and preventative maintenance.
• Collaborate with Service, Engineering, Parts, Purchasing, and Project Management teams.

Formation

Associate's degree in Business, Operations, Customer Service, or related field

Outils

Microsoft Office

ERP/CRM systems

Description du poste

Blast Cleaning Technologies, Inc. in Wisconsin is seeking a Warranty & Service Coordinator to unite warranty claims, service requests, and post-install support with multiple teams. You will ensure timely communication and accurate documentation to deliver excellent customer service.

In this role you’ll manage claim administration, assist with field scheduling, track costs, and maintain records in ERP/CRM while supporting project transitions and service quotations.