Customer Service & Warranty Coordinator

Isi-Design-and-Installation-Solutions,-Inc.; Austin (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Isi-Design-and-Installation-Solutions, Inc. is seeking a Customer Service Coordinator to act as the central point of contact for service and warranty requests.

You will coordinate with builders, customers, and internal teams to manage requests from intake through completion, including work order creation, scheduling, parts coordination, claims processing, and billing support. The role emphasizes timely communication, accurate documentation, cost tracking, and proactive issue escalation to drive

Qualifications

• High school diploma or GED required; 1 year of related experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Receive and review customer service requests from multiple sources and determine cause and type of issue.
• Schedule appointments with builders and confirm work to be performed within 24 hours.
• Verify material availability and coordinate with production for parts and costs.
• Create work orders and ensure accurate tracking, reporting, and cost allocation.
• Assist with quotes, invoices, and billing processes for service orders.
• Coordinate with internal teams to resolve service, production, and field issues.
• Follow up with customers to ensure satisfaction and document outcomes.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

SAP

Microsoft Office (Excel, Outlook, Word)

Job description

Isi-Design-and-Installation-Solutions, Inc. is seeking a Customer Service Coordinator to act as the central point of contact for service and warranty requests.

You will coordinate with builders, customers, and internal teams to manage requests from intake through completion, including work order creation, scheduling, parts coordination, claims processing, and billing support. The role emphasizes timely communication, accurate documentation, cost tracking, and proactive issue escalation to drive