SERVICE ADVISOR

Worldwide Equipment Enterprises Inc; Chattanooga (TN); In loco; USD 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

Worldwide Equipment Enterprises Inc. is seeking a dedicated Service Advisor for our Service Chattanooga location. The role focuses on advocating for the customer, clear communication, and efficient handling of service orders and payments.

The position requires strong customer-service skills, proficiency with Microsoft Office, and the ability to manage details, timelines, and costs while maintaining a professional desk presence. Salary range is $50,000–$80,000 annually.

Competenze

• High school diploma or GED; additional education/training is a plus.
• At least 1 year of related experience with direct customer contact, in person or over the phone.
• Experience in service desk or automotive service environment is a plus.

Mansioni

• Be the primary customer contact in the service process and set expectations.
• Accurately establish repair orders with service details and payment terms.
• Prepare and present repair estimates and obtain approvals.
• Provide regular updates on progress, costs, and status.
• Coordinate with Service Department to monitor progress and issues.
• Process payments before releasing the vehicle to the customer.
• Review warranty repairs for required filing information.
• Follow up with customers after service to request additional business.
• Maintain professional appearance of the Service Desk area and conduct yourself professionally.
• Adhere to safe working habits and perform related duties as assigned.

Conoscenze

Effective communication

Customer service

Time management

Multitasking

Organizational skills

Attention to detail

Problem-solving

Teamwork

Microsoft Office proficiency

Formazione

High School diploma or GED

Strumenti

Office equipment

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE ADVISOR

Service Chattanooga, TN, US

2 days ago Requisition ID: 3891

Salary Range: $50,000.00 To $80,000.00 Annually

POSITION SUMMARY

TheService Advisor acts as an advocate for the customer, playing a key role in ensuring a positive experience for the customer through effective communication throughout the service process, meeting or exceeding their expectations.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Serves as the point of contact for the customer in the Service process, identifying the needs of the customer and establishing shared expectations for work to be performed
• Establishes the repair order accurately, including details around specific services to be performed and payment for each component of the repair order.
• Completes and communicates repair estimates to customers and receives approvals for repairs in advance.
• Keeps the customer informed throughout the Service process, providing regular updates to clarify progress, status, and costs, avoiding any surprises or misunderstandings.
• Maintains ongoing communication with Service Department team members to maintain awareness of progress, status, and any unplanned issues that may affect completion of the repair order.
• Receives and processes payments prior to release of the vehicle to the customer.
• Reviews all warranty repairs to ensure all requirements for filing a warranty claim are collected
• Contacts customers to follow up on work performed and/or ask for business, scheduling work into the shop to help maintain efficient operations
• Maintains the professional appearance of the Service Desk area and demonstrates positive, professional behavior at all times in person or on the phone with customers and co-workers.
• Demonstrates safe working habits at all times.
• Performs other related duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree(GED); additional related education/training is a plus.
• 1 yearofrelatedexperience, demonstrating some or all of the key functions of the role, including direct contact with customers both in person and over the phone.

REQUIRED SKILLS

• Effective communication/listening skills and the ability to work well withothers at a variety of levels.
• Excellent customer service skills, including active listening, tact/diplomacy, empathy, and the ability to respond to customer complaints effectively.
• Proficiency in MicrosoftOffice (Outlook, Word, Excel, PowerPoint, etc.) and a demonstrated ability to learn/navigate other systems.
• Knowledge of administrative responsibilities, systems, andprocedures, with hands-on experience with office equipment.
• Ability to read, analyze, and interpret businessdocuments
• Excellent time management skills, understanding that establishing priorities and meeting customers’ expectations involves balancing service work appropriately.
• Ability to multi-task and prioritizeworkload
• Attention to details and problem-solvingskills
• Positive attitude and strong organizational skills