Client-Focused Implementation Consultant

Socket.dev; Norfolk (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

ADP is hiring an Implementation Consultant II in Norfolk, VA to drive client onboarding and solution delivery. You will consult with clients to deliver a comprehensive ADP solution, analyze systems and processes, and guide the client toward the best fit for their business needs.

You will build long‑term relationships, collaborate with sales and customer service, and implement new processes and tools while ensuring top‑level service.

Qualifications

• At least 3 years of experience working in a client service/customer service environment.
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, interface requirements, business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and recommend and implement appropriate solution.
• Build long term relationship and trust.
• Interact/collaborate with ADP associates in sales and customer service.
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

Skills

Client relationships

Communication skills

Time management

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Web technologies basics

Operating systems

Job description

ADP is hiring an Implementation Consultant II in Norfolk, VA to drive client onboarding and solution delivery. You will consult with clients to deliver a comprehensive ADP solution, analyze systems and processes, and guide the client toward the best fit for their business needs.

You will build long‑term relationships, collaborate with sales and customer service, and implement new processes and tools while ensuring top‑level service.