Strategic Implementation Consultant

ADP; Norfolk (VA); On-site; USD 46,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Retirement Savings match

Wellness Program

Volunteer time off

Job summary

ADP is hiring an Implementation Consultant II to deliver comprehensive ADP solutions and lead clients through ADP product implementations. You will leverage strong consulting and project management skills to create onboarding experiences that drive customer success.

Ideal candidates bring 3+ years in client service, 1 year of business consulting, and a Bachelor’s degree. The role emphasizes collaboration with sales and customer service teams and building lasting client relationships.

Qualifications

• 3+ years in a client service/customer service environment.
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, interface requirements, business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and recommend and implement appropriate solution.
• Build long term relationship and trust.
• Interact/collaborate with ADP associates in sales and customer service.

Skills

Client consulting

Project management

Analytical skills

Communication

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

ADP is hiring an Implementation Consultant II to deliver comprehensive ADP solutions and lead clients through ADP product implementations. You will leverage strong consulting and project management skills to create onboarding experiences that drive customer success.

Ideal candidates bring 3+ years in client service, 1 year of business consulting, and a Bachelor’s degree. The role emphasizes collaboration with sales and customer service teams and building lasting client relationships.