Client Onboarding & Implementation Specialist

ADP, Inc.; Norfolk (VA); On-site; USD 39,000 - 72,000; Full time

Benefits offered by this job

Belong

Healthy benefits

Mental health focus

Community impact

Volunteer time off

Job summary

ADP is hiring a Client Onboarding Specialist in the Norfolk, VA area to guide new clients through the setup of ADP payroll and HR solutions. You will build trust, learn clients' business needs, and translate them into effective product implementations while maintaining a high standard of service and communication.

You will work in a metrics‑driven environment, manage multiple projects, and coordinate with internal teams to ensure a smooth onboarding experience that leads to long‑term client

Qualifications

• High School Diploma is required.
• Basic project management skills are needed.
• Overtime hours may be required during peak seasons.

Responsibilities

• Onboard Clients and create exceptional onboarding experiences for product or service implementation.
• Consult with clients and analyze existing systems, interface requirements, and business processes to deliver ADP solutions.
• Collaborate with ADP sales and customer service teams and share routine information with the client project team.

Skills

Basic project management skills

Overtime during peak seasons

Education

High School Diploma

Job description

ADP is hiring a Client Onboarding Specialist in the Norfolk, VA area to guide new clients through the setup of ADP payroll and HR solutions. You will build trust, learn clients' business needs, and translate them into effective product implementations while maintaining a high standard of service and communication.

You will work in a metrics‑driven environment, manage multiple projects, and coordinate with internal teams to ensure a smooth onboarding experience that leads to long‑term client