Client-Focused Front Office Pro - CPA Firm, Great Benefits

Doucette CPAs; Cranston (RI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Generous benefits

Family-friendly atmosphere

Relaxed summer schedule

401(k)

Paid time off

Growth within our company

Job summary

Doucette CPAs, a growing full-service accounting firm, seeks a front office assistant to be the first impression of the firm and to support tax and accounting teams with administrative tasks.

The role requires strong communication, organizational skills, and the ability to work both independently and in a team. Local candidates with 3+ years in accounting/admin environments are preferred.

Qualifications

• Minimum of 3 years’ experience providing admin support in accounting/financial services.
• Excellent oral and written communication and strong interpersonal skills.
• Commitment to delivering exceptional client service and ability to work both independently and as part of a team.

Responsibilities

• Greet clients and visitors professionally and maintain a welcoming reception area.
• Provide outstanding customer service and address client inquiries effectively.
• Answer and triage telephone calls, emails, and mail.
• Organize, scan and file client documents; update and maintain client records.
• Prepare and distribute correspondence, reports, tax returns and other documents.
• Support accounting team with scheduling and administrative tasks.
• Run errands to satellite offices or banks as needed; maintain office supplies and equipment.
• Foster a positive, collaborative office culture and ensure smooth front-office operations.

Skills

Administrative support

Microsoft Office

Customer service

Time management

Interpersonal skills

English reading/writing

Professional appearance

Problem solving

Team player

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Accounting/financial services experience

Tools

Microsoft Office Suite

Accounting software (preferred)

Job description

Doucette CPAs, a growing full-service accounting firm, seeks a front office assistant to be the first impression of the firm and to support tax and accounting teams with administrative tasks.

The role requires strong communication, organizational skills, and the ability to work both independently and in a team. Local candidates with 3+ years in accounting/admin environments are preferred.