Front Desk Representative

Gulla CPA; Troy (MI); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

PTO

401(k)

Health insurance

Competitive compensation

Job summary

A rapidly growing CPA firm in Troy is seeking an Admin/Front Desk professional to enhance office operations and client experience. The role requires strong communication skills, a friendly demeanor, and proficiency in administrative tasks. You will manage client interactions, support scheduling, and maintain office operations. The ideal candidate is reliable, organized, and enjoys creating a welcoming environment for clients and team members. Competitive compensation and benefits are offered for full-time employees.

Qualifications

• Previous experience in an administrative or front desk role is required.
• Ability to multitask while maintaining professionalism in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and greet clients warmly.
• Perform daily administrative tasks including filing and organizing documents.
• Act as a primary communication link between clients and staff.

Skills

Strong communication and interpersonal skills

Basic computer skills

Multitasking and organizational skills

Professional demeanor

Job description

Gulla CPA is a rapidly growing CPA and advisory firm dedicated to delivering exceptional client service. We are looking for a professional Admin/Front Desk to serve as the first point of contact for clients, visitors, and callers, ensuring smooth office operations and a consistently professional experience.

Base pay range

$38,000.00/yr - $50,000.00/yr

This range is provided by Gulla CPA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role Summary

The Admin / Front Desk team member ensures that every client, visitor, and caller receives friendly, prompt, and professional support. This position supports daily office operations, assists with administrative tasks, and helps the team stay organized during a period of rapid company growth.

Key Responsibilities

1. Client and Visitor Interaction

• Answer incoming phone calls promptly and professionally, directing them to the appropriate team members
• Greet clients and visitors warmly upon arrival and ensure they feel welcomed
• Manage client check‑ins and assist with meeting coordination and logistics
• Represent Gulla CPA with a positive, professional, and service‑oriented attitude

2. Administrative Support and Daily Operations

• Perform daily administrative tasks including scanning, copying, filing, and organizing documents
• Handle all incoming and outgoing mail, packages, and deliveries
• Support scheduling, appointment coordination, and meeting preparation as needed
• Maintain office supplies, ensuring the workspace is well‑stocked, organized, and operating smoothly

3. Communication and Coordination

• Act as a primary communication link between clients and staff
• Record accurate messages and deliver them promptly to the appropriate team members
• Assist the Super Admin and Operations team with document collection and basic client coordination
• Maintain strict confidentiality and professionalism when handling sensitive or private information

Qualifications

• Previous experience in an administrative, front desk, or customer‑facing role
• Strong communication and interpersonal skills
• Professional, friendly, and polished demeanor
• Ability to multitask, prioritize, and stay organized in a fast‑paced environment
• Basic computer skills, including proficiency with email, calendars, and office software
• Dependable, punctual, and committed to high‑quality client service

What We’re Looking For

• Someone who enjoys helping people and creating a welcoming environment
• A professional who can represent the brand well, whether answering phones, greeting clients, or supporting the team
• A reliable team member who keeps the office running smoothly
• Someone who thrives in a growing company and is ready to support day‑to‑day operations

What We Offer

• A role where your work makes a real impact on the success of the firm
• A collaborative culture that values reliability, initiative, and growth
• Competitive compensation based on experience
• PTO, holidays, 401(k), and health insurance for full‑time employees
• A chance to grow alongside a firm that’s scaling nationally

Who We Are at Gulla CPAs & Advisors

Since 2019, Gulla CPA has grown from a humble local firm to a trusted financial partner serving business owners across the U.S. and internationally.

Our Mission: To empower business owners with financial clarity and proactive strategies so they can take control of their financial journey.

We’re a dynamic CPA and advisory firm offering:

• Accounting
• Tax Compliance
• Tax Advisory & Consulting
• Fractional CFO Services

Seniority level

Associate

Employment type

Full‑time

Job function

Administrative and Customer Service

Industries

Office Administration and Accounting

Ready to be the person who keeps everything running smoothly?

Apply today and help us build something extraordinary.