Client-Focused Facilities & Projects Lead

CBRE; New York (NY); On-site; USD 100,000 - 165,000; Full time

Job summary

CBRE in New York is seeking an Account Manager to oversee a small-to-mid sized team delivering client commitments within Operations Management. You will coordinate staff, manage schedules, and align project work with contract obligations.

You will collaborate with sales to define requirements, monitor service levels, and identify new opportunities while upholding CBRE's values of integrity and service.

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience in staffing, training, development, coaching, and performance management.
• Ability to guide exchange of sensitive information and convey performance expectations.
• Leadership to motivate team and impact quality, efficiency, and effectiveness.
• Strong MS Office proficiency (Word, Excel, Outlook) and organizational skills.
• Experience managing client relationships and sales opportunities.
• Ability to recruit, hire, and supervise staff.

Responsibilities

• Provide formal supervision to employees, monitor training and development; conduct performance evaluations and coaching; oversee recruiting and hiring.
• Coordinate and manage the team's daily activities; set work schedules, assign tasks, cross-train staff, and track deadlines.
• Consult with sales to define project requirements; investigate approaches and inform the organization of risks.
• Assist with coordinating resources to service projects and build strategic operational plans.
• Manage sales and relationships with small to mid-sized clients; identify new opportunities.
• Monitor service level performance; present findings to senior management.
• Prioritize issues; work with cross-functional teams; act as liaison for systems and processes.
• Ensure scope and responsibilities align with contract obligations; drive daily performance and delivery.
• Lead by example; uphold CBRE RISE values and influence stakeholders to agreement.
• Apply disciplinary knowledge to achieve team and department objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Skills

Leadership

Staff management

Coaching

Performance management

MS Office

Organizational skills

Communication

Education

Bachelor's Degree

Job description

CBRE in New York is seeking an Account Manager to oversee a small-to-mid sized team delivering client commitments within Operations Management. You will coordinate staff, manage schedules, and align project work with contract obligations.

You will collaborate with sales to define requirements, monitor service levels, and identify new opportunities while upholding CBRE's values of integrity and service.