Client-Focused Branch Operations Lead

JPMorgan Chase & Co.; Des Moines (IA); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase & Co. in Des Moines seeks a Branch Operations Lead to drive frontline service and branch performance. You will partner with the Branch Manager to foster a welcoming environment, manage cash devices, and ensure adherence to policies and regulatory requirements.

The role emphasizes client education, self-service adoption, and building lasting client relationships through leadership and operational excellence.

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong leadership and operational proficiency.
• Commitment to policy, procedures, and regulatory requirements.
• Excellent client education and relationship-building skills.

Responsibilities

• Create welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow.
• Educate clients on self-service options and build relationships.
• Lead branch operations, cash devices, ensure policy compliance.
• Collaborate with Branch Manager to ensure safe, smooth operations.
• Support audits, loss control, and branch standards.
• Refer clients to experts for complex financial needs.

Skills

Customer service

Leadership

Attention to detail

Regulatory compliance

Education

High school diploma or equivalent

Job description

JPMorgan Chase & Co. in Des Moines seeks a Branch Operations Lead to drive frontline service and branch performance. You will partner with the Branch Manager to foster a welcoming environment, manage cash devices, and ensure adherence to policies and regulatory requirements.

The role emphasizes client education, self-service adoption, and building lasting client relationships through leadership and operational excellence.