Client-Focused Banking Teller & Digital Solutions Advocate

Hancock Whitney; Hammond (LA); On-site; USD 29,000 - 38,000; Full time

Job summary

Hancock Whitney in Hammond, LA is seeking a Teller to deliver exceptional client interactions and handle routine transactions. You will promote digital banking options, refer clients to partners, and help keep the lobby organized and compliant.

Responsibilities include opening/closing tasks, balancing cash, and assisting customers with deposits, withdrawals, and loan payments while maintaining strong risk and security standards.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Customer service

Sales/referrals

Risk awareness

Education

High School diploma or GED

Job description

Hancock Whitney in Hammond, LA is seeking a Teller to deliver exceptional client interactions and handle routine transactions. You will promote digital banking options, refer clients to partners, and help keep the lobby organized and compliant.

Responsibilities include opening/closing tasks, balancing cash, and assisting customers with deposits, withdrawals, and loan payments while maintaining strong risk and security standards.