Dynamic Bank Teller: Service, Transactions & Growth

Hancock Whitney; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney in New Orleans seeks a Teller to deliver exceptional client experiences while processing a range of transactions and supporting daily branch operations.

You will handle deposits, withdrawals, loan payments, and money orders, while promoting digital banking solutions and referring clients to partners. The role requires strong attention to detail, compliance with banking laws, and excellent customer service. This position often involves weekend/evening shifts.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with banking laws and regulations, including Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, ATM) to promote convenience and self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation prep, balancing.
• Assist in managing operational loss through fraud detection, holds, overrides, and maintaining balancing standards.
• Uphold risk management, compliance, and security standards.
• Uphold professionalism standards, including appearance and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned.

Skills

Cash handling

Customer service

Sales & referrals

Regulatory compliance

Education

High School diploma or GED

Job description

Hancock Whitney in New Orleans seeks a Teller to deliver exceptional client experiences while processing a range of transactions and supporting daily branch operations.

You will handle deposits, withdrawals, loan payments, and money orders, while promoting digital banking solutions and referring clients to partners. The role requires strong attention to detail, compliance with banking laws, and excellent customer service. This position often involves weekend/evening shifts.