Client-Focused Banking Associate

JP Morgan Chase; Spring Hill (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

JP Morgan Chase is hiring for a front-line client service associate in a retail branch. You will greet clients, guide lobby flow, and support account opening while ensuring compliance with policies and procedures.

You will educate clients on Chase Mobile App, Chase.com, and ATMs, helping them manage day-to-day banking. You will build relationships through attentive service and teamwork to meet customer financial goals.

Qualifications

• Ability to deliver attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships, showing genuine care during client interactions.
• Ability to educate clients on products, services, and procedures with clarity.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby traffic.
• Exceed client expectations by assisting with account servicing, maintenance, and opening new accounts while following policies.
• Educate clients on day-to-day banking and self-service options such as Chase Mobile App, Chase.com, and ATMs.
• Build relationships by actively listening, asking questions, and sharing product knowledge with the team.
• Perform branch operations and support cash handling in accordance with bank policies.

Skills

Client service

Communication

Problem solving

Teamwork

Attention to detail

Product knowledge

Technology solutions

Cash handling

Education

High school diploma or GED

Job description

JP Morgan Chase is hiring for a front-line client service associate in a retail branch. You will greet clients, guide lobby flow, and support account opening while ensuring compliance with policies and procedures.

You will educate clients on Chase Mobile App, Chase.com, and ATMs, helping them manage day-to-day banking. You will build relationships through attentive service and teamwork to meet customer financial goals.