Client-Focused Banking Advisor

JPMorgan Chase; Franklin (TN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Base salary with incentive pay

Health care coverage

On-site wellness centers

Job summary

JPMorgan Chase is seeking a customer-focused banker to assist clients in person and by phone, delivering tailored financial solutions. You will educate clients on Chase technology, build lasting relationships, and collaborate with specialists to meet complex needs.

The role requires strong communication, attention to detail, and adherence to banking regulations. Weekend/evening shifts and branch hours are expected where applicable, offering a dynamic customer-facing environment.

Qualifications

• Ability to create memorable experiences for clients and elevate the client experience.
• Excellent communication skills in person and over the phone with tailored product explanations.
• Ability to resolve client issues with attention to detail while complying with risk and compliance requirements.

Responsibilities

• Put clients first and exceed expectations with attentive, friendly service.
• Engage in clear, polite, consultative communication to help clients and build trust.
• Assist walk-in and scheduled clients in person and over the phone to tailor product and service recommendations.
• Educate and connect clients to technology solutions (Chase Mobile App, Chase.com, ATMs).
• Learn products, services, and procedures to consult on banking solutions and connect to experts.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client service

Active listening

Consultative selling

Regulatory awareness

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking a customer-focused banker to assist clients in person and by phone, delivering tailored financial solutions. You will educate clients on Chase technology, build lasting relationships, and collaborate with specialists to meet complex needs.

The role requires strong communication, attention to detail, and adherence to banking regulations. Weekend/evening shifts and branch hours are expected where applicable, offering a dynamic customer-facing environment.