Client-First CSR | Fast-Paced Legal Support | Houston

U.S. Legal Support; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Parental Leave

LifeLock

9 paid holidays

401(k) retirement benefits

Flexible spending accounts

Commuter benefits

Disability

Job summary

U.S. Legal Support is seeking a Customer Service Representative to act as the primary liaison between clients and internal teams in Houston, onsite.

You will ensure a smooth, positive experience by handling documentation requests, updates, and client inquiries, while maintaining HIPAA-compliant communications. The role requires 2+ years in customer service, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2+ years in customer service is required; legal or service industry experience a plus.
• Strong verbal and written communication skills; ability to multitask and adapt to various personalities.

Responsibilities

• Provide administrative support to clients and internal departments.
• Build and maintain strong client relationships with a focus on retention.
• Communicate with clients via phone and email regarding documentation, requests, and updates.

Skills

Customer service

Communication skills

Multitasking

Organization

Education

High school diploma

Bachelor's degree preferred

Job description

U.S. Legal Support is seeking a Customer Service Representative to act as the primary liaison between clients and internal teams in Houston, onsite.

You will ensure a smooth, positive experience by handling documentation requests, updates, and client inquiries, while maintaining HIPAA-compliant communications. The role requires 2+ years in customer service, strong communication skills, and the ability to multitask in a fast-paced environment.