Hybrid Client Relations & Support Specialist — Houston

U.S.-Legal-Suppor; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Parental Leave

LifeLock

Retirement benefits

Paid time off

Flexible spending accounts

Commuter benefits

Short-term disability

Long-term disability

Employee Assistance Program

Job summary

U.S. Legal Support is seeking a Customer Service Representative in Houston, TX to act as the primary liaison between clients and internal teams, ensuring a smooth and positive experience. You will communicate with clients via phone and email, document interactions, and follow HIPAA procedures.

The role emphasizes a customer-first mindset, problem-solving, and staying organized in a fast-paced environment. Eligible benefits are provided; high school diploma required with 2+ years of experience.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• At least 2 years of customer service experience.
• Strong verbal and written communication skills essential.
• Ability to multitask, prioritize, and adapt to various personalities.

Responsibilities

• Provide administrative support to clients and internal departments.
• Build and maintain strong client relationships with a focus on retention.
• Communicate with clients via phone and email regarding documentation, requests, and updates.
• Log client interactions, inquiries, and resolutions in the internal database.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Problem solving

Education

High School Diploma

Bachelor’s degree (preferred)

Job description

U.S. Legal Support is seeking a Customer Service Representative in Houston, TX to act as the primary liaison between clients and internal teams, ensuring a smooth and positive experience. You will communicate with clients via phone and email, document interactions, and follow HIPAA procedures.

The role emphasizes a customer-first mindset, problem-solving, and staying organized in a fast-paced environment. Eligible benefits are provided; high school diploma required with 2+ years of experience.