Customer Service Rep

U.S.-Legal-Suppor; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Parental Leave

LifeLock

Retirement benefits

Paid time off

Flexible spending accounts

Commuter benefits

Short-term disability

Long-term disability

Employee Assistance Program

Job summary

U.S. Legal Support is seeking a Customer Service Representative in Houston, TX to act as the primary liaison between clients and internal teams, ensuring a smooth and positive experience. You will communicate with clients via phone and email, document interactions, and follow HIPAA procedures.

The role emphasizes a customer-first mindset, problem-solving, and staying organized in a fast-paced environment. Eligible benefits are provided; high school diploma required with 2+ years of experience.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• At least 2 years of customer service experience.
• Strong verbal and written communication skills essential.
• Ability to multitask, prioritize, and adapt to various personalities.

Responsibilities

• Provide administrative support to clients and internal departments.
• Build and maintain strong client relationships with a focus on retention.
• Communicate with clients via phone and email regarding documentation, requests, and updates.
• Log client interactions, inquiries, and resolutions in the internal database.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Problem solving

Education

High School Diploma

Bachelor’s degree (preferred)

Job description

TX-HYB-Houston-16825 Northchase Dr, Houston, TX, US

Are you reliable, detail-oriented, and passionate about providing excellent customer service? Do you enjoy solving problems, working with people, and staying organized in a fast-paced environment?
U.S. Legal Support is seeking a Customer Service Representative who communicates effectively, thrives under pressure, and has a customer-first mindset. As a Customer Service Representative, you’ll act as the primary liaison between our clients and internal teams, ensuring a smooth and positive experience for all.

Customer Service Representative Job Functions:

• Provide administrative support to clients and internal departments
• Build and maintain strong client relationships with a focus on retention
• Communicate with clients via phone and email regarding documentation, requests, and updates
• Process and respond to emails, calls, and messages that require immediate attention
• Accurately log client interactions, inquiries, and resolutions in our internal database
• Follow HIPAA-compliant communication procedures, guidelines, and policies
• Proactively identify and resolve issues, ensuring client satisfaction
• Perform additional duties as needed

Perks and Benefits

We provide our Customer Service Representatives with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team activities, and more! Additional perks include retirement benefits, paid time off (including 9 paid holidays), flexible spending accounts, commuter benefits, short- and long-term disability, and an Employee Assistance Program.

Requirements

To qualify for this position, you must have a high school diploma (Bachelor’s degree preferred) and at least 2 years of customer service experience. Strong verbal and written communication skills are essential, as is the ability to multitask, prioritize, and adapt to various customer personalities. Experience in the service or legal industry is a plus.