Healthcare Client Services Specialist - Call Center

HealthHelp - A WNS Company; Houston (TX); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Life and AD&D Insurance

Employee Assistance Program

Job summary

HealthHelp - A WNS Company in Houston is seeking a Client Service Representative to support operations in a fast-paced healthcare contact center. You will perform clinical intake, provide high-quality customer service to providers and staff, and ensure accurate data entry while maintaining strict confidentiality.

The role requires at least 1 year of healthcare customer service experience, a high school diploma, and ability to work with multiple software applications.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of healthcare customer service (call center) experience.
• Ability to connect a hard line internet to provided equipment; onboarding verified.

Responsibilities

• Conducts administrative intake and scripted clinical intake of calls for clinical review.
• Provides quality customer service through interaction with providers, administrative staff and others.
• Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers.
• Collects and enters confidential information ensuring the highest level of confidentiality in all areas.
• Maintains high-quality documentation standards when collecting and performing data entry functions.
• Provides ongoing telephonic support to providers and office staff related to HealthHelp’s Clinical Review process.
• Provides administrative support to the Clinical Review Department if needed.
• Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects.
• Maintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule.
• Participates in the HealthHelp Quality Management Program as required.
• Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs.
• Adheres to both URAC & NCQA standards in keeping with HealthHelp’s compliance initiatives.
• Carries out other projects and responsibilities as assigned.

Skills

Customer service

Healthcare experience

Communication skills

MS Outlook

Education

High School Diploma/GED

Tools

Windows

Job description

HealthHelp - A WNS Company in Houston is seeking a Client Service Representative to support operations in a fast-paced healthcare contact center. You will perform clinical intake, provide high-quality customer service to providers and staff, and ensure accurate data entry while maintaining strict confidentiality.

The role requires at least 1 year of healthcare customer service experience, a high school diploma, and ability to work with multiple software applications.