Pharmacy CSR: Patient Care & Order Processing

OPTIMAL BALANCE PHARMACY LLC; Houston (TX); On-site; USD 23,419 - 30,307; Full time

Job summary

OPTIMAL BALANCE PHARMACY LLC in Houston, TX is seeking a Customer Service Representative to be the first contact for patients and healthcare partners. You will manage inbound/outbound communications, verify prescription information, and support prescription fulfillment while ensuring a patient-friendly experience.

The role requires 2+ years of healthcare customer service, excellent communication, and strong attention to detail. HIPAA/compliance and pharmacy regulatory knowledge are essential.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience, preferably in healthcare/pharmacy.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and computer-based systems.
• Ability to learn pharmacy software and CRM platforms.
• Strong problem-solving and conflict-resolution skills.
• Professional demeanor with a patient-centered approach.

Responsibilities

• Answer calls, emails, text messages, and other communications from patients and providers.
• Assist patients with prescription status, order processing, payments, shipping updates, refills.
• Collect and verify patient demographics and prescription information.
• Enter and update patient information in the pharmacy system.
• Coordinate with pharmacists to resolve prescription questions and expedite orders.
• Communicate delays, missing information, and shipping updates to patients/providers.
• Process payments and assist with billing questions.
• Schedule deliveries and coordinate shipment tracking.
• Maintain documentation of all customer interactions in the system.
• Ensure HIPAA/compliance with pharmacy regulations and policies.
• Identify concerns and elevate to pharmacist as needed.
• Participate in quality improvement to enhance patient experience.
• Perform additional administrative duties as assigned.

Job description

OPTIMAL BALANCE PHARMACY LLC in Houston, TX is seeking a Customer Service Representative to be the first contact for patients and healthcare partners. You will manage inbound/outbound communications, verify prescription information, and support prescription fulfillment while ensuring a patient-friendly experience.

The role requires 2+ years of healthcare customer service, excellent communication, and strong attention to detail. HIPAA/compliance and pharmacy regulatory knowledge are essential.