Patient Experience Specialist | Front Desk (Healthcare)

CLS Health PLLC; Webster (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health PLLC in Houston, TX is seeking a Patient Service Representative I to be the first point of contact for patients. You will provide friendly customer service, verify insurance, collect co-pays, and help ensure accurate patient records.

This role requires strong communication, attention to detail, and the ability to multitask in a busy clinical setting. We offer comprehensive benefits including health, dental, vision, life insurance, 401(k) options, and paid time off.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a medical office or customer service environment preferred.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner.
• Verify patient information, including insurance coverage and personal information.
• Collect co-pays and other fees from patients at the time of service.
• Ensure referrals are in the patient's chart before the appointment.
• Maintain patient records and ensure accuracy and up-to-date information.
• Count cash box and complete cash reconciliation forms; sign off on EBO report.
• Handle patient complaints and resolve issues in a professional manner.
• Perform other administrative tasks as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

CLS Health PLLC in Houston, TX is seeking a Patient Service Representative I to be the first point of contact for patients. You will provide friendly customer service, verify insurance, collect co-pays, and help ensure accurate patient records.

This role requires strong communication, attention to detail, and the ability to multitask in a busy clinical setting. We offer comprehensive benefits including health, dental, vision, life insurance, 401(k) options, and paid time off.