Client Support & Solutions Specialist

U.S.-Legal-Suppor; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Parental Leave

LifeLock Identity Protection

Employee Engagement Activities

Job summary

U.S. Legal Support, located in Houston, TX, is hiring a Client Support Coordinator to be the primary contact for clients via phone and email. The role focuses on timely, accurate responses and mastery of all offered services.

Responsibilities include setting up client accounts, guiding new clients in using the portal, processing settled cases, and ensuring SLAs are met. A strong customer-service mindset is essential.

Qualifications

• Must have strong communication and problem-solving abilities.
• Detail-oriented with excellent listening skills.
• Professional email and phone etiquette and client-focused demeanor.

Responsibilities

• Investigate and research issues to ensure proper corrective action.
• Address client and sales partner inquiries promptly and drive to resolution.
• Set up new client accounts via the company portal.
• Coach and prepare new clients to use portal features effectively.
• Complete front-end processing for settled cases.
• Perform transcript and video status checks.
• Collaborate with other departments to fulfill requests swiftly.
• Suggest workflow improvements while meeting SLAs.
• Handle price quote inquiries for completed jobs.
• Perform other duties as assigned by leadership.

Skills

Attention to detail

Active listening

Communication

Problem solving

Customer focus

Reliability

Adaptability

Education

High school diploma

Associate degree (preferred)

Job description

U.S. Legal Support, located in Houston, TX, is hiring a Client Support Coordinator to be the primary contact for clients via phone and email. The role focuses on timely, accurate responses and mastery of all offered services.

Responsibilities include setting up client accounts, guiding new clients in using the portal, processing settled cases, and ensuring SLAs are met. A strong customer-service mindset is essential.