Client-First Banking & Digital Solutions Advisor

Aumni; Huntington (WV); On-site; USD 38,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality and expert service at the branch. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using the latest banking solutions.

You will welcome clients, open accounts, educate on digital options like Chase Mobile App and Chase.com, and collaborate with teammates to deliver a high-quality client experience in a dynamic banking environment.

Qualifications

• High school diploma or GED equivalent.
• Client service experience or comparable experience.
• Ability to quickly and accurately learn products, services, and procedures.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients.
• Ability to resolve client issues with attention to detail.
• Ability to elevate the client experience.
• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Technology proficiency

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality and expert service at the branch. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using the latest banking solutions.

You will welcome clients, open accounts, educate on digital options like Chase Mobile App and Chase.com, and collaborate with teammates to deliver a high-quality client experience in a dynamic banking environment.