Client-First Banking Associate | In-Branch Experience

JPMorgan Chase & Co.; Millsboro (DE); On-site; USD 25,000 - 36,000; Part time

Job summary

JPMorgan Chase & Co. in Millsboro, DE, is seeking an Associate Banker to deliver welcoming, attentive service and support branch clients. You will help open accounts, educate customers on Chase Mobile App and digital options, and collaborate with the team to meet client financial goals.

The role emphasizes building trusted relationships, leveraging technology, and adhering to banking regulations while delivering excellent client experiences at the branch level.

Qualifications

• Client service experience or comparable experience.
• Excellent communication and interpersonal skills.
• Ability to build trusted relationships with clients.
• Ability to adapt to evolving technology and processes.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Communication

Relationship building

Team collaboration

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Millsboro, DE, is seeking an Associate Banker to deliver welcoming, attentive service and support branch clients. You will help open accounts, educate customers on Chase Mobile App and digital options, and collaborate with the team to meet client financial goals.

The role emphasizes building trusted relationships, leveraging technology, and adhering to banking regulations while delivering excellent client experiences at the branch level.