Client-First Banking Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 48,000 - 66,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Associate Banker to welcome clients, deliver attentive service, and connect them with the bank's solutions.

You will greet clients, manage lobby flow with a tablet, and help schedule meetings while upholding policy and regulatory standards. You will educate clients on day-to-day banking, support account servicing and openings, and promote digital channels like Chase Mobile App and Chase.com to meet their needs anywhere, anytime.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to engage clients and communicate clearly.
• Ability to learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts and opening new accounts while adhering to policies and regulatory requirements.
• Educate clients on day-to-day banking transactions and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships through active listening, empathy, and sharing product knowledge to help clients meet financial goals.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Learning quickly

Attention to detail

Regulatory compliance

Cash handling

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in New York seeks an Associate Banker to welcome clients, deliver attentive service, and connect them with the bank's solutions.

You will greet clients, manage lobby flow with a tablet, and help schedule meetings while upholding policy and regulatory standards. You will educate clients on day-to-day banking, support account servicing and openings, and promote digital channels like Chase Mobile App and Chase.com to meet their needs anywhere, anytime.