Client-First Banking Associate

JPMorganChase; Kalamazoo (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health care coverage

Retirement plan

Tuition reimbursement

Mental health support

Job summary

Chase in Kalamazoo, MI is seeking an Associate Banker to deliver exceptional client experiences, greet clients, open accounts, and guide customers through digital banking tools. You will build trusted relationships, educate clients on products, and collaborate with branch teams to meet financial goals.

The role emphasizes hospitality, regulatory compliance, and leveraging technology to serve customers effectively within a busy branch environment.

Qualifications

• Client service experience or equivalent.
• Ability to build trusted relationships with clients.
• Strong communication and listening skills.
• Capable of resolving client issues with attention to detail.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through lobby processes.
• Open and service accounts while ensuring compliance with policies and regulatory requirements.
• Educate clients on day‑to‑day banking with Chase Mobile App, Chase.com and ATMs.
• Build relationships by listening, asking questions, and offering product solutions.
• Handle branch operations and cash devices per bank policies.

Skills

Client service

Relationship building

Communication

Problem resolution

Teamwork

Product knowledge

High school diploma

Education

High school diploma or GED

Job description

Chase in Kalamazoo, MI is seeking an Associate Banker to deliver exceptional client experiences, greet clients, open accounts, and guide customers through digital banking tools. You will build trusted relationships, educate clients on products, and collaborate with branch teams to meet financial goals.

The role emphasizes hospitality, regulatory compliance, and leveraging technology to serve customers effectively within a busy branch environment.