Client-Focused Banker: Tech-Savvy Relationship Builder

JPMorgan Chase; Waterford Charter Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker in Michigan to deliver exceptional client experiences, greet clients, open accounts, and guide customers through everyday banking needs using our digital tools. You will build trusted client relationships and collaborate with branch teams to help clients reach their financial goals.

The role emphasizes welcoming service, compliance with policies, and attentiveness to client needs, including cash handling and daily operations.

Qualifications

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day‑to‑day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Cash handling

Tech literacy

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker in Michigan to deliver exceptional client experiences, greet clients, open accounts, and guide customers through everyday banking needs using our digital tools. You will build trusted client relationships and collaborate with branch teams to help clients reach their financial goals.

The role emphasizes welcoming service, compliance with policies, and attentiveness to client needs, including cash handling and daily operations.