Client-First Banker: Modern Banking & Solutions

JPMorganChase; Westland (MI); On-site; USD 48,000 - 60,000; Full time

Job summary

Chase in Michigan is seeking an Associate Banker to provide hospitality-driven service, welcome clients, and build trusted relationships using Chase’s digital tools. You will help with account servicing, new accounts, and educate clients on self-service banking throughout the branch.

The role emphasizes customer focus, teamwork, and adherence to bank policies while leveraging technology to enhance the client experience and financial outcomes.

Qualifications

• Must have client service experience or comparable experience.
• High school diploma or GED required.
• Ability to apply hospitality and financial product knowledge.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed client expectations by servicing accounts and opening new accounts per policies and regulations.
• Educate clients on day-to-day banking and self-service options (Chase Mobile App, Chase.com, ATMs).
• Build trusted relationships by listening, asking questions, and sharing solutions with branch team members.
• Perform branch operations and cash-handling tasks in compliance with bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Technology familiarity

Education

High school diploma or GED

Job description

Chase in Michigan is seeking an Associate Banker to provide hospitality-driven service, welcome clients, and build trusted relationships using Chase’s digital tools. You will help with account servicing, new accounts, and educate clients on self-service banking throughout the branch.

The role emphasizes customer focus, teamwork, and adherence to bank policies while leveraging technology to enhance the client experience and financial outcomes.