Client-First Banking Associate

JPMorganChase; Chesterfield Court House (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to welcome clients, build trusted relationships, and provide knowledgeable banking guidance at the branch. You will help clients open and service accounts, educate on Chase Mobile App and online banking, and collaborate with team members to meet financial goals.

The role emphasizes hospitality, accuracy, and adherence to banking procedures in a fast-paced branch setting. Strong communication and client-focused service are essential.

Qualifications

• High school diploma or GED is required.
• Experience in client-facing roles with strong interpersonal skills.
• Ability to communicate clearly and build trust with clients.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and provide account servicing while adhering to policies and regulations.
• Educate clients on day-to-day banking and digital self-service options.
• Build relationships with clients by listening, asking questions, and offering suitable solutions.
• Perform branch operations and cash handling in line with bank policies.

Skills

Client-first mindset

Relationship building

Communication

Attention to detail

Empathy

Team collaboration

Product knowledge

Learning agility

Customer service

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker to welcome clients, build trusted relationships, and provide knowledgeable banking guidance at the branch. You will help clients open and service accounts, educate on Chase Mobile App and online banking, and collaborate with team members to meet financial goals.

The role emphasizes hospitality, accuracy, and adherence to banking procedures in a fast-paced branch setting. Strong communication and client-focused service are essential.