Client-First Banker: Welcoming & Tech-Savvy

JP Morgan Chase; United States; On-site; USD 52,000 - 64,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, assist with new accounts, and guide customers through digital banking tools while upholding bank policies.

You will build trusted relationships, communicate clearly, and collaborate with team members to meet financial goals. The role emphasizes service excellence and efficient branch operations.

Qualifications

• Client service experience or comparable experience.
• Ability to communicate clearly and politely to understand and help clients.
• Ability to resolve client issues quickly with attention to detail.
• Ability to build trusted relationships with clients.
• Ability to create a welcoming environment and exceed expectations.
• Ability to learn products, services, and procedures quickly and accurately.
• Experience in client service or similar roles.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and provide account servicing while following policies and procedures.
• Educate clients on day-to-day banking and digital self-service tools (mobile app, online banking, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations and handle cash devices following bank policies.

Skills

Client service

Communication skills

Relationship building

Attention to detail

Teamwork

Learning agility

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, assist with new accounts, and guide customers through digital banking tools while upholding bank policies.

You will build trusted relationships, communicate clearly, and collaborate with team members to meet financial goals. The role emphasizes service excellence and efficient branch operations.