Client-First Banker: Tech-Savvy Banking & Service

Aumni; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is seeking an Associate Banker in the United States to deliver exceptional client experiences and act as a brand ambassador within the branch. You will greet clients, open accounts, educate on digital tools, and collaborate with team members to help clients achieve their financial goals.

The role focuses on hospitality, accurate service, and adherence to banking policies while leveraging Chase Mobile App, Chase.com, and ATMs to meet client needs.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Product knowledge

Team collaboration

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker in the United States to deliver exceptional client experiences and act as a brand ambassador within the branch. You will greet clients, open accounts, educate on digital tools, and collaborate with team members to help clients achieve their financial goals.

The role focuses on hospitality, accurate service, and adherence to banking policies while leveraging Chase Mobile App, Chase.com, and ATMs to meet client needs.