Client-First Banker: Tech-Savvy Banking & Service

JPMorgan Chase; Canfield (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase in Ohio (Canfield) is seeking an Associate Banker to welcome clients, deliver friendly service, and guide them through digital banking solutions with Chase Mobile App and Chase.com.

You will open new accounts, maintain existing relationships, and collaborate with the branch team to meet clients’ financial goals while complying with bank policies and regulatory requirements. This role emphasizes hospitality, listening, and product knowledge.

Qualifications

• Client-first mindset with a welcoming, attentive service approach.
• Build trusted relationships through genuine care and professional interactions.
• Engage clients by communicating clearly and anticipating needs.
• Resolve client issues promptly with attention to detail.
• Collaborate with branch team to deliver seamless service.
• Learn products, services, and procedures quickly and accurately.
• Previous client service experience or similar background.
• Cash handling experience (preferred).
• Tech-enabled to connect customers to digital solutions.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and service existing ones in compliance with policies.
• Assist with day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and offering solutions.
• Perform branch operations, including cash handling and vault/ATM tasks per procedures.

Skills

Client-first service

Trusting relationships

Client engagement

Issue resolution

Team collaboration

Product knowledge

Customer service experience

Tech enablement

Cash handling

Education

High school diploma or GED equival ent

Job description

JPMorgan Chase in Ohio (Canfield) is seeking an Associate Banker to welcome clients, deliver friendly service, and guide them through digital banking solutions with Chase Mobile App and Chase.com.

You will open new accounts, maintain existing relationships, and collaborate with the branch team to meet clients’ financial goals while complying with bank policies and regulatory requirements. This role emphasizes hospitality, listening, and product knowledge.