Client-First Banker: Tech-Savvy Banking Expert

JPMorgan Chase & Co.; Lakewood Township (NJ); On-site; USD 42,000 - 55,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Banker to represent our brand in delivering hospitable, tech-enhanced service at the branch. You will greet clients, open accounts, and guide them through Chase Mobile and online tools while building trusted relationships to help achieve their financial goals.

This role emphasizes client-first service, teamwork with branch staff, and adherence to banking regulations to ensure a seamless client experience at the Lakewood Township location.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to put clients first and exceed expectations – delivering attentive and friendly service.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Team collaboration

Product knowledge

Empathy

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking an Associate Banker to represent our brand in delivering hospitable, tech-enhanced service at the branch. You will greet clients, open accounts, and guide them through Chase Mobile and online tools while building trusted relationships to help achieve their financial goals.

This role emphasizes client-first service, teamwork with branch staff, and adherence to banking regulations to ensure a seamless client experience at the Lakewood Township location.