Client-First Banker: Tech‑Savvy Banking Experience

Next Frontier Capital; Midland (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver warm, personalized service while leveraging modern banking solutions to help clients achieve financial goals. You will greet clients, open accounts, and guide them through transactions and digital tools in a fast-paced branch environment.

You will build trusted client relationships, educate customers on products, and collaborate with team members to ensure consistent, high-quality service across all channels.

Qualifications

• Client service experience or comparable experience.
• Ability to engage clients with clear and polite communication.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Attention to detail

Teamwork

Product knowledge

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver warm, personalized service while leveraging modern banking solutions to help clients achieve financial goals. You will greet clients, open accounts, and guide them through transactions and digital tools in a fast-paced branch environment.

You will build trusted client relationships, educate customers on products, and collaborate with team members to ensure consistent, high-quality service across all channels.