Client-First Banker & Relationship Builder

JPMorgan Chase & Co.; Palisades Park (NJ); On-site; USD 42,000 - 68,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients, build trusted relationships, and provide friendly, attentive service using the latest banking solutions. You will help clients achieve their financial goals while delivering smooth account servicing and new account openings.

You will work with a team to greet customers, educate on digital tools like Chase Mobile App, and ensure compliant branch operations. English and Korean fluency is required.

Qualifications

• High school diploma or GED equivalent.
• Reading and speaking in both English and Korean is required for this role.
• Client service experience or comparable experience.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Learning products

Bilingual English/Korean

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to welcome clients, build trusted relationships, and provide friendly, attentive service using the latest banking solutions. You will help clients achieve their financial goals while delivering smooth account servicing and new account openings.

You will work with a team to greet customers, educate on digital tools like Chase Mobile App, and ensure compliant branch operations. English and Korean fluency is required.