Client-First Banker Associate: Tech-Savvy Service Pro

JP Morgan Chase; Tucson (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to join our branch team in a dynamic, client‑facing role. The position focuses on delivering exceptional service, building trusted client relationships, and guiding customers through everyday banking needs using Chase’s digital tools.

You will actively listen, educate clients about accounts and services, and work with team members to help clients reach their financial goals while adhering to banking policies and regulatory requirements.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to meet their banking needs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Cash handling

Technology literacy

Team player

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

Job description

Chase is seeking an Associate Banker to join our branch team in a dynamic, client‑facing role. The position focuses on delivering exceptional service, building trusted client relationships, and guiding customers through everyday banking needs using Chase’s digital tools.

You will actively listen, educate clients about accounts and services, and work with team members to help clients reach their financial goals while adhering to banking policies and regulatory requirements.