Client-First Banker Associate

JP Morgan Chase; Gahanna (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorgan Chase in Ohio seeks a Branch Client Associate to deliver welcoming, attentive service to our clients, greet them as they enter, check them in, and guide them through basic banking tasks using the Chase Mobile App and ATMs.

You will support new accounts, handle routine servicing, and work with the branch team to meet customers' financial goals, while adhering to all bank policies and regulatory requirements.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Education

High school diploma or GED

Job description

JPMorgan Chase in Ohio seeks a Branch Client Associate to deliver welcoming, attentive service to our clients, greet them as they enter, check them in, and guide them through basic banking tasks using the Chase Mobile App and ATMs.

You will support new accounts, handle routine servicing, and work with the branch team to meet customers' financial goals, while adhering to all bank policies and regulatory requirements.